We delight in your feedback and we want our customers to let us know how we can help and make improvements. We are a member of the local BBB and carry an A+ rating.
If we have helped you with a lighting design, home automation project or provided you with light fixtures or other materials, please help us with our continuous improvement. Give us your feedback. Below is a sample of written correspondence we have received.
This feedback is from a customer who wanted to renovate her husband’s office and add light. She came to see us after meeting at a few other stores. The customer needed a little more help than just selling her light fixtures. We used Cree 3500 Kelvin LED lights for the office. The project had many of the challenges of a renovation, we managed the project with our customer Paris Electric doing the install.
I tried to reach you this late Friday afternoon to tell you how absolutely thrilled we are with the result of the illumination of Ray's office. What an incredible difference!!!!!!!!!!!!!!!!!!!!!!
The light is clear without any yellow, it is "cool", and of the intensity that completely brightens the room without harsh shadows.
His crew of helpers (I called them the 5th army) were all nice, and it was obvious that the extra help expedited the necessary mechanics. What a distinct pleasure to have them in our home.
The following feedback
is regarding a lighting design class provided by
Thank you so much for the wonderful evening you prepared for our ASID members. Your presentation was fabulous and we really appreciate all the “take away” materials to supplement the wealth of information.
Again Many Thanks!
N.O. ASID Chair
The following feedback is on a trim out of a residence where items had gotten changed and moved.
I just wanted to let you know that whenever we encountered problems you
handled them in the most timely and most professional manner. I want to
thank you for being so persistent in following up on the problematic areas.
Below is a response to an inquiry
we made to Gretchen, an interior designer.
We had received a voicemail from a new home-owner, asking why their new
lights might be tripping a breaker. We were
only able to leave a message of a few things to check and never heard back from
The lighting problem is solved and the dining lighting is great. Tell her thanks for her concern...how refreshing and unusual, to have someone inquire!
We just love this house; you and I did such a good job. Thanks so much!
The following feedback is from a customer who stated our service was extraordinary and took time to use us as an example for a service quality survey course.
I had to maintain a service journal for one of my classes. I wrote an entry
Thanks for your help!
Name of firm/service
Type of Service (e.g., gas station, bank, restaurant): Lighting/Home Automation
Date: January 25, 2002 Time: approximately 9:00 a.m.
How did the encounter take place? (e.g., in person, over the phone, by mail)
The encounter took place in person.
What specific circumstances led up to this
encounter? (e.g., purpose, location, expectations, etc.) When we built our house, we
included an automated lighting system.
It is a system that is not commonly found in this area. On January 24, we experienced an electrical
surge that knocked out our power until about 9:00 p.m. that evening. Knowing that surges can damage electrical
components, we set about trying to determine if anything had been damaged after
our power was restored. Our air
conditioners, some stereo components, telephones, security system, and lighting
system seemed to have sustained some damage.
Early the next morning, January 25, we began making calls to the various
providers of the equipment.
Exactly what did the firm/employee say or do? Why? (Include physical surrounding if appropriate). The technicians assessed the situation and ran diagnostics on the system. It was determined that two of the modules were not functioning properly. Upon further inspection, it appeared that the modules blew fuses. The techs changed the fuses, reset the modules, and again tested the system. Everything worked fine. They charged us their minimum service fee. They even helped us to restore our telephone service until the security system personnel could get out to assess the damage to that system.
How would you rate your level of satisfaction with this encounter? (Circle the appropriate number.) 5
Very Dissatisfied Very Satisfied
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What exactly made you feel that
way? The techs are actually the
owners of the company; they are involved in the entire process, from lighting
design during the planning stage and providing the light fixtures for
construction through the installation of the lighting system. The lighting system is a low voltage system
that ties into the house’s high voltage electrical system which is the
responsibility of the electrician. The
What could the employee/firm have done to increase your level of satisfaction? What improvements need to be made to this service system? I can think of nothing that the provider could have done to increase my level of satisfaction. They successfully hit upon every service dimension. Some people may think that the lighting system is overpriced, but it is quite valuable to us. We are able to set the lighting to provide the exact atmosphere that we desire, and the scenes that we have defined in the system provide the appropriate level of lighting for the activities that occur regularly in our home. Our family members cannot even imagine going back to the traditional method of lighting our home. In addition, the level of service after the sale that we received was excellent. I would definitely utilize the service again if I were to build another home.
How likely is it that you will go back to this service provider? 5
Extremely Unlikely Extremely Likely
1 2 3 4 5